Information to Insight

What is Strategic Linkage?

  • Strategic Linkage uses statistical analysis to discover relationships among performance indicators such as employee opinions, absenteeism, safety, and customer satisfaction. A navigation tool guides you through these linkages, from information to insight into actionable strategies for organizational improvements!

How does Strategic Linkage work?

  • Rather than interpreting various pieces of information independently, Strategic Linkage uses statistical analysis to uncover relationships among the different data types.

  • For example, suppose your work unit has received below-average ratings for customer satisfaction. Using Strategic Linkage, you might discover that work units with high marks are operating differently in terms of employee opinion dimensions such as communication and teamwork. With this information you can develop an action plan to enhance your work unit’s performance and increase customer satisfaction.